Mun puhelin jäi boottilooppiin päivityksen jälkeen. Bq:n support lähetti tällaisen neuvon jolla sain puhelimeni takaisin tolkkuihinsa. En hoksannut että se factory reset vaatii vielä muitakin nappien painamisia. Siirtäkää ohje tarvittaessa muualle.
Thank you for your response and for the tests performed.
First of all, we are going to perform a factory data reset to rule out a firmware issue. Please follow the steps below:
- With your device turned off, press "on/off" + "volume up" buttons at the same time. When boot mode appears release both buttons. Select "recovery" moving among options with volume up button and accept with volume down button.
- When the Ubuntu logo appears, press the volume up button.
- "Android system recovery" menu will be shown. You can control the options with volume down button, please select "wipe data / factory reset" and confirm selection pressing "on/off" button.
- Another little menu will appear to confirm, and as we did before, we have to select "yes" with volume down and confirm with the "on/off"" button.
- When the menu appears again select "Reboot system now" with "on/off" button.
Note that this procedure will erase apps, user data and configurations.
If the problem persists and your device is not capable of botting correctly contact us again, we remain at your service.
Best regards,